Account Manager As part of a growing sales team, you will work with our Account Management team to create long-term, trusting relationships with our customers. The role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities. Responsibilities Actively pursue relationships with the existing customer base Plan and execute direct marketing and sales activities to achieve and develop sales of services within the customer base Provide timely and accurate response to customers’ required proposal and/or bid requests Propose and present new solutions, promoting Zenzero and the products and services that are offered Follow up on all sales leads and requests in a timely and effective manner Meet or beat sales targets Prepare an annual sales and account management plan and consistently refine throughout the year, usually on a quarterly basis Maintain CRM activities, opportunities and forecasting Attend handover and kick-off meetings with operations when required Attend and participate in sales and account management meetings Attend external meetings and networking functions as needed Travel as needed to meet with existing and prospective customers. What you’ll need to be successful Administration and Management: knowledge of business and management principles involved in strategic planning, resource allocation and coordination of people and resources. Customer and Personal Service: knowledge of principles and processes for providing quality customer services. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction. Sales and Marketing: knowledge of principles and methods for showing, promoting and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques and sales systems. Ideal experience Experience in a complex sales and account management capacity Experience in the IT and Managed Services industry Bachelor's degree preferred