This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Job Advert Role: Associate Director - Key Account Management Location: Field based (London coverage)Salary: Competitive Salary plus benefits Contract: Permanent Hours: Monday to Friday - 9am to 5pm (35 hours per week)Why First Port?First Port, are on an ambitious journey to redefine excellence in UK residential property management. We are committed to elevating and resetting industry standards to be the most trusted and professional residential property management company. By joining us as an Associate Director - Key Account Management, you will play a pivotal role in achieving our vision: Impactful Work: You will directly support First Port's mission to elevate industry standards and provide an exceptional service to our customers. Professional Growth: With access to accredited training and development programmes, you will be empowered to reach your potential. Supportive Environment: We foster a culture where collaboration and innovation thrive, ensuring you feel valued and supported every step of the way. A Future of Opportunity: Be part of a forward-thinking organisation that is shaping the future of residential property management in the UK. At the core of everything we do are our leadership principles: Collaborative: We work together, combining expertise to deliver outstanding outcomes for our customers Consistent: We deliver dependable results, building trust with customers and colleagues. Simple: We simplify the complex, ensuring our financial processes are straightforward and understood. Clear: We communicate with clarity, making information accessible and transparent to all stakeholders. Your Role, Your Impact As an Associate Director - Key Account Management, you will play a pivotal role in shaping the future of property management, driving growth, and strengthening client partnerships. You will lead with vision, inspire collaboration, and ensure exceptional client service delivery. Your expertise in client engagement, strategic leadership, and service excellence will be instrumental in maintaining high standards and long-term success. Key Responsibilities: Client Relationship Management: Act as the strategic partner for key clients, fostering long-term, value-driven relationships. Stay ahead of industry trends and client needs, proactively identifying opportunities for service enhancement and collaboration. Conduct insightful business reviews with clients to ensure alignment and addres key concerns. Ensure best-in-class service delivery, addressing escalations promptly and driving service improvements. Portfolio Performance Management: Deliver resolution to client issues by project managing teams across the business, inspiring collaboration to unblock challenges and work at pace. Monitor and analyse client account performance, providing insights and recommendations for actionable improvements. Track key performance metrics and provide regular reports to senior management. Be aware of the level of trade and cost to serve the Client(s) and ensure top-line and profitable growth, plus cash delivery on work we do for/on behalf of the Client(s). Leadership & Collaboration: Lead and inspire a high-performing key account team, ensuring exceptional service delivery and operational efficiency. Ensure alignment with company objectives, driving consistency and excellence in service standards. Present key insights and performance updates to senior leadership. Champion company values and industry standards, setting a high benchmark for service excellence. Required Skills & Qualifications: Proven experience in client account management or strategic client relationship management. Deep understanding of the residential property management sector and market dynamics. Exceptional communication and stakeholder management skills, with the ability navigate difficult conversations with tact. Strong problem-solving and strategic thinking abilities, to drive solutions for complex challenges. Proficiency in digital tools, CRM platforms, and data-driven reporting.5 years' experience managing significant clients in a similar role, preferably in a B2 B environment with some B2 C experience. Must hold a valid UK driving licence. What's in it for you?Our customers deserve the best and the same applies to our people. We will provide you with the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages depending on the grade of your role, such as private medical insurance, pension contributions and life assurance. In addition, we also offer a range of exclusive discounts on extra benefits to help you, and your family make the most of your money, safeguard your future and look after your health, including discounted gym membership for all colleagues. Diversity We're committed to promoting diversity at First Port and recruit on merit. We will ensure we make any adjustments that we can to support both through the recruitment and on-boarding process. Ready to make a difference?If you're ready to take the next step in your career and make a difference we'd love to hear from you!All applicants must be eligible to live and work in the UK without restrictions, and documented evidence of eligibility will be required. Join us at First Port, where we not only manage properties but strive to lead and transform the industry. Together, we can make a difference - for our customers, our colleagues, and the future of residential property management in the UK. Elevate your career. Reset the standard. Join First Port.
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