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Complaints Handler - National Firm, Manchester

Last update 2024-05-21
Expires 2024-05-20
ID #2148865065
Free
Complaints Handler - National Firm, Manchester
United Kingdom, Great Manchester, Manchester,
Modified May 9, 2024

Description

 Complaints Handler Manchester-based We're currently working with a leading top 100 ranked UK Law firm, with an incredible northern presence.

Currently looking for someone to join them as Complaints Handler, dealing with all client complaints received by the firm.

You will use knowledge of the SRA regulationa and legal ombudsman rules to effectively provide feedback and guidance to fee earners and resolve complaints.

Researching legal and regulatory changes, that will affect complaints handling, analysing data to assess problem areas, deliver training on complaints prevention.

What's in it for you? Competitive salary Hybrid working (1 day a week) after probation25 days holiday Annual promotion processes Charitable work days Christmas closure Private Health Insurance Successful candidates will have experience dealing with complaints, in line with the SRA and legal ombudsman 

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Complaints handler - national firm

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