WA Consultants is currently recruiting for a Digital Performance Analyst for an initial 12-month contract. Key Responsibilities: Manage the generation of reports using data provided externally and internally and develop supporting processes in line with other internal processes. Manage stakeholder engagement ensuring their reporting and information needs are met by creating new reports and dashboards as agreed, meeting any ad-hoc information requests. Review and quality check automated reports, identify any risks and issues, and raise appropriately. Conduct trend analysis on performance to proactively identify problems and areas for improvements to both behaviour and service, and ensure they are driven through to completion. Proactive in gathering, evaluating, and analysing information and evidence from a range of sources to support strategic change. Have an open-minded, scientific, sceptical approach to determining causes of failures and poor performance. Ability to seamlessly integrate with existing 3rd-party supplier relationships. Effective communication skills in gathering reporting requirements and communicating outcomes to technical and non-technical users. A high degree of familiarity and knowledge of MS Excel and the Office suite, including Power BI (at least lower intermediate level). A working knowledge of reporting functionality within Service Now, including basic knowledge of the Performance Analytics module. A high-level understanding of operational processes such as ITIL and modern digital support teams. Familiarity with Agile methodology and appreciation for iterative, continuous improvement. Please note, this role has been deemed by our client to fall inside of IR35, and our client requires candidates who can attend the office in London 2-days per week. For further information, please contact Alexander Wilson. WA Consultants is an Employment Business and an Employment Agency as described within The Conduct of Employment Agencies and Employment Businesses Regulations 2003.
#J-18808-Ljbffr