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Customer Experience (cx) Manager, Nottingham

Last update 2024-07-11
Expires 2024-07-10
ID #2227952552
Free
Customer Experience (cx) Manager, Nottingham
United Kingdom, Nottinghamshire, Nottingham,
Modified July 5, 2024

Description

Linney is a world-class, multichannel marketing services business. Due to continuous growth Linney display is offering an exciting opportunity for a Customer Experience (CX) Manger to join our award-winning team.

Are you passionate about creating standout experiences that leave lasting impressions.? Can you ensure every client interaction is seamless, inspiring, and impactful? If you're capable of shaping the future of customer engagement, you could be the person we are looking for.

Your Role:

As our Customer Experience (CX) Manager, you'll be at the heart of our client relationships, ensuring every touchpoint is a positive one. Your insights and expertise will drive our efforts to elevate the customer journey, building loyalty and boosting sales.

What You'll Do:

Lead with Passion: Dive into client needs with enthusiasm, tackling everything from journey mapping to root cause analysis.
Tell Compelling Stories: Identify and track pain points, creating narratives that drive solutions.
Facilitate Workshops: Lead innovation and safari workshops that inspire clients and drive progress.
Bridge the Gap: Connect our creative teams and clients, ensuring clear communication and genuine connections.
Build Relationships: Develop long-term client partnerships, acting as a trusted advisor and advocate.
Turn Feedback into Action: Gather client insights and translate them into strategies for continuous improvement.
Collaborate Across Teams: Work closely with internal departments to ensure a smooth, efficient client journey.

What You Bring:

CX Expertise: Extensive experience in omnichannel (physical & digital) CX, including journey mapping and proposition development.
Brand Insight: A deep understanding of brand operations, customer behaviour, and brand-customer interactions.
Multitasking Mastery: Ability to manage multiple projects in a high-pressure environment.
Creative & Strategic Thinking: Thrive in a dynamic setting where creativity meets strategic planning.
Exceptional Communication: Strong written and verbal skills, with the ability to build rapport and navigate diverse personalities.
Agency Experience: Previous experience in a marketing agency is a plus.

Why Join Us?
Collaborative Environment: Work with a team of passionate individuals who are redefining marketing excellence.
Diverse Projects: Engage in a variety of projects that push the boundaries of creativity.
Impactful Work: Make a real difference in client success stories.
Competitive Package: Enjoy a competitive salary, benefits, and opportunities for professional growth.

Ready to transform customer experiences and drive success? Apply today and join us in creating unforgettable moments for our clients!

Please get in touch if you have any questions about our diversity and inclusion policies, or about accessibility or any accommodations needed during your application process.

We work hard to provide an inspiring environment with opportunity to progress your career. Look at the Our values section on the Linney website to find out more about the Linney culture.

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Customer experience (cx) manager

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