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Customer Service Advisor, Wrexham

United Kingdom, Wales, Wrexham
Last update 2024-07-11
Expires 2024-07-10
ID #2204983602
Free
Customer Service Advisor, Wrexham
United Kingdom, Wales, Wrexham,
Modified June 24, 2024

Description

Location: Wrexham, UK
Full time 37.5 hours a week

Service details:
NEC manage the Discretionary Assistance Fund (DAF) on behalf of our client the Welsh Government.
The DAF team award clients with cash, grants and white goods to individuals experiencing financial hardship.
Our core function is to verify and resolve grant applications against set criteria
We help customers over the phone, online and by email.

The Role
We support delivery of Discretionary Welfare Fund (DAF) contract work via online, telephone and postal applications. Act as first point of contact for applicants and system administrator for the NEC system to allow applications to be input and processed.
Process emergency payments and individual assistance grant applications.
Managing and processing data in a fast-paced office environment.
Accurate data recording.
Liaise with applicants to process information into the DAF solution.
Undertake eligibility checks with the applicant, seeking information direct from the applicant, utilising additional sources for confirmation.
To fully understand the legislation and criteria involved in awarding emergency payments and individual assistance grants and process applications accordingly.
Comply with Processing Services Customer Charter when dealing with all incoming and outbound calls.
Work as part of the team in achieving targets set by the Service Manager.
Deal with incoming and outgoing correspondence relating to Local Welfare Provision either by telephone, email, or letter.
Deal with and respond to enquiries from clients, citizens, and internal colleagues in a positive and professional manner.
Act as a key deliverer of the DAF contract.

Additional Information
We are proud of the benefits we offer employees of NEC Software Solutions
Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
25 days paid holiday with the option to buy/ sell
4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
A fantastic selection of flexible benefits to suit your individual needs
We are an employer who cares, we have a invaluable employee assistance programme which can help in every area of your life
All colleagues get free access to Linked In Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.

Other Information
Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
All offers are subject to satisfactory vetting and reference checks. A Disclosure Barring Service (DBS) check will be required and dependent on the role further checks may be required.
NEC is an equal opportunities employer, welcoming applications from all communities.

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Customer service advisor

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