Job Title: Outbound Solutions Architect
Salary: £40k to £48k per annum + car
Location: England
Reference: J3339
Contact:
Telephone: 0141 647 6688
Categories: , , , , , , , , , , ,
We have an opportunity for an Outbound Solutions Architect with strong interpersonal skills and the associated ability to interact with individuals at all levels within the organisation, clients, partners and suppliers to join a market leader in the world of multichannel communications.
Job Purpose
Support document & information services overall vision by working with Senior Management, BDM’s, CRMs, Product Managers and other relevantstakeholders to understand client / market requirements and assist in thecreation, management and continual development of the overriding ‘Solutions’strategy needed to meet these requirements.
This will focus on ‘Comms Out’ (transactional print and mail, printmanagement, digital services, data services and marketing services).
It also includes the solution sets (tools, processes and services) needed tomeet market needs and enable the achievement of core financial objectives –revenue and contribution.
Outbound Solutions Architect Principle Accountabilities
• Act as a customer-facing subject matter expert / analyst on the solution setsneeded to meet client and market requirements.
• Maintain a thorough understanding of market requirements (technical) as theyrelate to the strategic direction of the business.
• Assist in the development of the pre-sales tools and services needed toadvance prospect / client opportunities through this critical stage of thesales cycle.
• Provide advice, support and guidance to Senior Management, BDM’s and CRM’s in pre-sales scenarios – including presentations / demonstrations toprospects and customers.
• Carry out assessments of customer communications / document productionprocesses, technologies and legacy document process workflows – includingrequirements gathering and definition.
• Hold the ownership of thesolutions design aspects of the proposed solution.
• Map and document legacy business processes and articulate associatedsolutions (drafting of visit assessments, project briefing documents,proposals, solution statements, specification documents, development briefs andother forms of written communication).
• Implement and configure products and services at customer sites as alead analyst.
• Liaise with the project management / development teams on customerprojects.
• Complete regular management and financial reports for all project work inline with business objectives.
This role requires candidates with delivery knowledge, experience indocument management solutions and in business analysis including Business Process Re-engineering. This experience and knowledge will have allowed you to developan ability to evaluate, develop and deploy imaging solutions. We are lookingfor someone with strong technical capability to be able to detail technicalrequirements to developers. You must have the outstanding written and verbalcommunication skills required to outline complex propositions in layman’sterms. Your strengths will also lie in planning, organising, and paying attentionto detail and accuracy, as these skills will be needed to work on multipleprojects at one time and working under pressure to tight deadlines.
Sound experience of Microsoft Office tools including Visio and Project isessential.
Desirable Skills / Experience
• Educated to degree level or equivalent and / or holdprofessional Business Analysis qualification e.g. ISEB
• Awareness of Document Composition and associated tools e.g. GMC Print Net/ Aspire, Doc1
• Understanding of print production and workflows and awareness of DSA /Mailsort tariffs
• Experience working with enterprise implementations of ECM, EDRM and EDMtechnology
• Understanding of document capture technologies; in particular imagetransformation software, software configuration and image manipulation
• Experience of delivering document solutions within the Health, Financial Services, Insurance and / or Local Government markets
• Experienced in the scoping and transition of diverse data / documentportfolios within a BPO environment
• Understanding of all aspects relating to secure data handling
