Join to apply for the Front Office Manager role at Montcalm Collection About Montcalm Collection United by timeless style and peerless service, the Montcalm Collection is London’s compendium of luxury hotels. Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper, each hotel reveals a different chapter in the city’s story. Architecture and style may change, but classic hospitality stands the test of time: expect an enduring welcome from our team. Overview Montcalm Collection is looking for a skilled and ambitious Front Office Manager to join our team. You will play a pivotal role by ensuring the highest levels of customer service are consistently being delivered to our guests. Help to shape the Montcalm Collection’s next chapter and showcase your skills. Become a trusted ambassador for one of our hotels and take advantage of the opportunity to move between properties, achieving the service and product delivery standards for the department with a high degree of customer care and service. Benefits Collaborative and empowering team dynamics. Pathways for promotions and growth within the brand. Recognition and Rewards Program. Access to an array of discounts via our Benefits Platform. Comprehensive training through Certified Classroom and E-Learnings.28 holidays annually, inclusive of 8 bank holidays. Additional holidays post 2-year tenure. Health incentives: Cash-back on optical, dental, chiropractic, and physio services. Concession on gym memberships. Nutritious meals provided during shifts. Complimentary dry-cleaning service for uniforms. Inclusive pension schemes Key Responsibilities Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the wellness concept of the Inhabit Brand. Manage the front office team members to ensure all company procedures and standards are being adhered to. Ensure Front Office team members have current knowledge of hotel products, services, and policies. Train the team continuously on policies and procedures and develop the team members where necessary. Plan and prepare employee rotas and monitor staffing levels to meet business demands. Essential Qualifications Good working knowledge of Opera. Previous experience in a similar role and ideally in boutique hotels. Excellent leadership skills and proven track record of training and developing employees. Positive attitude and excellent communication skills. Attention to detail, great communication and organisational skills. Ability to anticipate and resolve challenges/complaints. Commitment to delivering a high level of customer service. Eligibility Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role. Equal Opportunity Employer At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives each individual brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we are dedicated to providing a workplace free from discrimination and prejudice. Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future. Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this particular role. Seniority level Mid-Senior level Employment type Full-time Job function Other Industries Hospitality
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