Key Responsibilities:

Personal Attributes

• Consumer-first mindset with a passion for delivering exceptional experiences.
• Strategic thinker with a hands-on approach to execution.
• Adaptable and innovative, with the ability to navigate complexity and change.
• Collaborative leader with excellent communication and influencing skills.
• Results-oriented, with a focus on driving growth and fostering a high-performance culture.

Technical Knowledge:

• Essential: Advanced Excel knowledge, Advanced User of Web Analytic Tools (E.g Google Analytics, Adobe Omniture, Quantum Metric).
• Preferred: Competent in Data Visualization tools (E.g. Tableau, Power BI). Understanding of Back Office Tools / CMS's (E.g. SAP Hybris, Salesforce, etc).

LOCATION

London, United Kingdom

FULL TIME/PART TIME

Full time

Current LS&Co Employees, apply via your Workday account.

Stakeholder Management and Business Alignment

• Partner with cross-functional teams, including Marketing, Product, Merchandising, and Operations, to ensure cohesive strategy execution.
• Influence senior leadership with insights and recommendations to align ecommerce trading with broader business goals.
• Cultivate strong relationships with external partners, vendors, and marketplaces to enhance operational and commercial outcomes.

Merchandise and Product Focus

• Collaborate with Merchandising teams to ensure online assortments align with customer demand and market trends.
• Drive visibility and performance of hero products and key categories, balancing inventory, pricing, and promotional activities.
• Oversee product lifecycle management, ensuring availability and alignment with sales forecasts.

Omni-Channel Alignment and Roadmap

• Develop and execute an omni-channel roadmap to integrate online and offline experiences, creating a unified brand experience.
• Align promotions, campaigns, and customer journeys across all channels for consistency and efficiency.
• Drive cross-channel initiatives to maximize customer engagement and brand reach.

Innovation and Go-to-Market (GTM) Excellence

• Champion digital innovation by identifying and adopting emerging technologies, tools, and best practices.
• Lead the execution of GTM strategies for product launches and campaigns, ensuring maximum impact and alignment with trading goals.
• Drive a country-focus approach and mindset to capture any markets' nuances and opportunities.

Team Leadership and Development

• Build, mentor, and inspire a high-performing ecommerce trading team, fostering a culture of collaboration, accountability, and continuous improvement.
• Set clear objectives, provide constructive feedback, and ensure team alignment with organizational priorities.
• Promote professional development and create pathways for team growth within a dynamic environment.

What we're looking for:

Essential

• Significant experience in ecommerce trading, ideally within a fast-paced retail or consumer-focused organisation.
• Proven track record of managing and optimizing P&L performance.
• Strong financial acumen and data-driven decision-making skills.
• Expertise in consumer experience design and customer journey optimisation.
• Excellent stakeholder management skills with the ability to collaborate across multiple departments and influence senior leaders.
• Deep understanding of merchandising, product strategy, and inventory management.
• Experience in developing and executing omni-channel strategies.

Desirable

• Familiarity with ecommerce platforms (e.g., Shopify, Magento, Salesforce Commerce Cloud) and analytics tools.
• Knowledge of digital marketing, CRM, and loyalty programs.
• Experience in global markets and ecommerce expansion.