Are you an experienced Front Office/Reception Manager looking for your next challenge? Are you passionate about excellent customer service? Do you enjoy leading a team? If youve answered yes, to the above, we may be an ideal opportunity for you The Copthorne Hotel Manchester has an exciting opportunity for a Front Office Manager.

The successful applicant will have overall responsibility for the successful operation of Reception and Nights.

Front Office Manager responsibilities include: Ensuring the smooth management of the Front Office operation days and nights Maintaining a culture where friendly and efficient service is delivered consistently Ensuring that guest queries/issues are resolved effectively and in a timely manner Providing excellent communication with all departments Ensuring all policies and procedures are followed, consistently Providing a high standard of training, conducting regular job chats and supporting the team to deliver exceptional standards Being fully aware of Health & Safety and emergency procedures.

Participating in Duty Management shifts, as required What are we looking for? An experienced Front Office/Reception Manager with excellent knowledge of Front Office procedures and systems, e.g., OPERA Aproven track record in Front Office Management/Senior supervisory experience in a quality hotel A positive, can do attitude and the drive and determination to succeed The ability to lead and effectively manage the Front Office team Excellent communications skills High standards, accuracyand attention to detail Ability to effectively manage the department and cover a variety of shifts, depending on business needs About The Hotel: The Copthorne Hotel Manchester sits peacefully on the attractive Salford Quays waterfront and is within easy reach of Media City UK.

The hotel offers modern guest rooms with a choice of Standard, Club or Suite accommodation.

The Clippers Brasserie offers a traditional menu with views over Salford Quays.

The Clippers Bar serves hearty pub food throughout the day with pre-dinner and pre-match drinks available.

About The Group: Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide.

In Europe, our 24 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.

Properties under the group are placed into three collections; Lengs Collection, Millennium Collection and Copthorne Collection.

Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests.

For you: We offer a competitive benefits package including: Cash Health Plan cover option Career development pathways and regular salary reviews Employee Discounted Accommodation and F&B discounts worldwide Life Assurance, where applicable Apprenticeship/Placement/Training opportunities Meals Provided on Duty Free/subsidised car parking Social Events, Wellbeing and Team Activities Uniform Length of Service related holiday scheme Recommend a Friend Scheme, where eligible and many more We are an equal opportunities employer.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom.

Documented evidence of eligibility will be required from candidates as part of the recruitment process.

To apply Please forward your CV outlining your suitability for this role.

We anticipate a high level of interest in this role.

If you apply, we will aim to respond within 14 days, should we wish to progress with your application.

If you don't hear from us, thank you for your interest in the company, we appreciate the opportunity to consider your application.

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