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Incident Manager, Camden Area

United Kingdom, England, Camden Area
Last update 2024-06-16
Expires 2024-07-16
ID #2161471110
Free
Incident Manager, Camden Area
United Kingdom, England, Camden Area,
Modified May 19, 2024

Description

Contract
Duration: 6 -12 Months
Hybrid Model: 3 days in London Office - 2 days remote

A leading Financial Services organisation in London is seeking an experienced Incident Manager who will be responsible for the use of incident and problem management processes as well as establishing reporting processes to actively identify and manage service trends and risks and recommend interventions before problems impact service levels.

Responsibilities:

Monitor and respond to IT incidents reported by users, systems, or automated tools
Coordinate the incident management resolver teams and assign roles and tasks according to the severity and urgency of the incident
Follow the established incident management procedures and best practices, and ensure compliance with IT policies and standards
Escalate major incidents to senior management and relevant stakeholders, and provide regular updates and reports
Document and maintain records of all incidents and their resolutions, and identify trends and patterns
Evaluate and improve the incident management process and tools, and provide feedback and suggestions
Provide training and guidance to the incident management team and other IT staff on incident management practices and protocols
Collaborate with other IT teams and departments to ensure alignment and integration of IT services and processes
Own and drive the resolution of incidents by leading the technical and functional teams, facilitating collaboration and communication, and ensuring timely and effective actions
Track and report on the progress and status of incident resolution, and communicate any risks, issues, or delays that may affect the service restoration
Ensure that the incident resolution meets the agreed service level agreements (SLAs) and quality standards, and verify the satisfaction of the end users and stakeholder
Conduct post-incident reviews and lessons learned sessions, and implement the improvement actions to prevent recurrence of similar incidents

Skills:

Strong and confident communicator both verbally and in written form. The successful candidate will need to have strong influence across the organization and will need to communicate complex technical problems to users and senior management
Excellent problem solving, analytical and critical thinking
Good judgment and clear decision making ability
Ability to explain complex issues to wide ranging audience.
Ability to drive multiple tasks in parallel and to prioritize workload in order to meet deadlines and to manage expectations.
Strong numerical competency
Ability to confidently consider options and drive decisions within high pressure situations
Ability to work under pressure and to remain calm in times of crisis

Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Incident manager

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