This job is expired.


Lead Concierge, London

Last update 2024-07-11
Expires 2024-07-10
ID #2229990431
40,000 £
Lead Concierge, London
United Kingdom, London, London,
Modified July 6, 2024


Position : Lead Concierge

Location: London, EC3 M - Onsite only

Working Hours: Mon to Fri 8am to 4pm or 10am to 6pm

Salary: up to £40,000 per annum

Contract: Permanent

Company Description
Techserve specialises in advanced corporate real estate services. We are an outsourcing solutions provider based in London, delivering world-class, best-of-breed services.

Role Description
Working for one of our customers, an insurance business based in London, the Lead Concierge will work under the formal title of Workplace Experience Manager, oversees the concierge desk and coordinates workplace events, ensuring a seamless experience for employees and visitors. This full-time role involves developing operational plans, managing concierge services, and acting as the primary contact for inquiries. The manager ensures compliance with company policies, delivers exceptional customer service, and fosters a positive work environment. The position requires 5 days a week with a shift rotation of 8-4 and 10-6.

Strategy and Planning
Operational Contributions : Help create and execute plans for the Concierge team, ensuring they cover all operational needs.
Priority Setting : Manage and prioritise personal and team activities to meet objectives.
Event Coordination : Collaborate with departments like CRES and Marketing for future events, contribute ideas, and develop a 12-month roadmap.
Performance Metrics : Regularly assess delivery against objectives and seek management feedback to ensure relevancy, accuracy, and timeliness.

Policy, Process, and Procedures
Service Development : Enhance services such as seating arrangements, transportation, accommodations, catering, and local referrals.
Emergency Protocols : Follow procedures to summon assistance and notify relevant parties.
Record Keeping : Maintain records, visitor logs, and track access passes.
Reporting : Provide timely visitor and access card reports to leadership.

Customer Focus and Environmental Awareness
Point of Contact : Act as the first contact for employees and guests, manage transportation, travel arrangements, office wayfinding, lobby appearance, and reception services.
Compliance and Professionalism : Ensure all responses comply with company policies while maintaining professionalism.
Feedback and Improvement : Conduct staff surveys, gather feedback, and drive continuous improvement.
Service Excellence : Ensure customers receive excellent service and are satisfied.

Technical Performance
Assistance : Help employees and visitors with questions, conference room setups, and travel arrangements.
Catering Management : Coordinate catering and food requests for meetings and conferences.
Inventory Management : Oversee supplies inventory for the Concierge function.
Special Events Coordination : Work with teams for events like charity events, pop-up stores, and special services.
Community Building : Organise workplace events to foster networking, celebrate diversity, and build a sense of community.

People Management
Knowledge Development : Continuously improve understanding of procedures and processes.
Best Practice Sharing : Share knowledge and best practices within the team.
Support : Assist team members to achieve their objectives.
Feedback and Development : Seek feedback, act on personal development plans, and uphold core values and behaviours.
Team Engagement : Contribute regularly to team meetings and ensure objectives are met.

Qualified candidates are encouraged to apply.

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Per annum
Occupation: Lead concierge

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