IT Support Technician – 1st / 2nd Line Exeter (Hybrid Working)I’m currently working with a leading professional services organisation based in Exeter who are looking for a skilled and customer-focused 1st / 2nd Line IT Support Technician to join their growing team.

This is a fantastic opportunity for someone with helpdesk experience and a solid grounding in the Microsoft tech stack to join a collaborative and forward-thinking IT function.

The Role: You’ll be responsible for delivering high-quality IT support across the business, acting as the first point of contact for users and resolving a wide range of technical issues across desktops, mobile devices, and core systems.

Day-to-Day: Responding to and resolving 1st and 2nd line support tickets Supporting users across Windows 10/11, Microsoft 365, and Active Directory Managing user accounts, access, and group policies (on-prem and Azure AD)Troubleshooting basic networking issues (DNS, DHCP, VPN, etc.)Providing i OS mobile device support and remote access troubleshooting Logging, tracking, and updating tickets within the helpdesk system