We are a fast-growing short-term rental (STR) company specializing in premium serviced apartments in Central London.
Our mission is to provide exceptional guest experiences while optimizing property performance.
We’re seeking a talented Operations Manager to take the lead in managing day-to-day operations, driving efficiency, and scaling our portfolio.
Key Responsibilities: • Property Management: Oversee the operations of our serviced apartment portfolio, ensuring seamless check-ins, check-outs, and guest satisfaction.
• Landlord Relations: Source new properties and build strong relationships with landlords and property partners.
• Guest Experience: Handle guest communications, resolve complaints promptly, and maintain top-tier review scores.
• Operational Efficiency: Manage cleaning schedules, maintenance teams, and inventory to ensure flawless apartment readiness.
• Process Optimization: Identify and implement improvements in operational workflows and technology.
• Team Leadership: Supervise and coordinate with contractors, cleaners, and service providers.
Qualifications: • Proven experience in Short term rental property management, serviced apartments, or hospitality operations.
• Strong knowledge of STR platforms (e.g., Airbnb, Booking.com) and property management software like Hostaway and Guesty.
• Excellent communication and the ability negotiate • Ability to manage relationships with landlords, guests, and service providers.
• Detail-oriented with a focus on delivering exceptional guest experiences.
Self-driven with a passion to build and grow a business
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Str Serviced Apartments Operations Manager, Greater London
Free
Str Serviced Apartments Operations Manager, Greater London
United Kingdom, England, Greater London,
Modified January 7, 2025
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