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Str Serviced Apartments Operations Manager, Greater London

United Kingdom, England, Greater London
Last update 2025-02-08
Expires 2025-03-08
ID #2537815253
Free
Str Serviced Apartments Operations Manager, Greater London
United Kingdom, England, Greater London,
Modified January 7, 2025

Description

We are a fast-growing short-term rental (STR) company specializing in premium serviced apartments in Central London.

Our mission is to provide exceptional guest experiences while optimizing property performance.

We’re seeking a talented Operations Manager to take the lead in managing day-to-day operations, driving efficiency, and scaling our portfolio.

Key Responsibilities: • Property Management: Oversee the operations of our serviced apartment portfolio, ensuring seamless check-ins, check-outs, and guest satisfaction.

• Landlord Relations: Source new properties and build strong relationships with landlords and property partners.

• Guest Experience: Handle guest communications, resolve complaints promptly, and maintain top-tier review scores.

• Operational Efficiency: Manage cleaning schedules, maintenance teams, and inventory to ensure flawless apartment readiness.

• Process Optimization: Identify and implement improvements in operational workflows and technology.

• Team Leadership: Supervise and coordinate with contractors, cleaners, and service providers.

Qualifications: • Proven experience in Short term rental property management, serviced apartments, or hospitality operations.

• Strong knowledge of STR platforms (e.g., Airbnb, Booking.com) and property management software like Hostaway and Guesty.

• Excellent communication and the ability negotiate • Ability to manage relationships with landlords, guests, and service providers.

• Detail-oriented with a focus on delivering exceptional guest experiences.

Self-driven with a passion to build and grow a business

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Str serviced apartments operations manager

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