Regional Operations Manager: Elevate Your Career with a Leading Organisation

Location: North East - Scotland

Salary : Up to £60k base salary and £88k OTE

Are you an experienced leader with a passion for operational excellence and customer satisfaction? This role as a Regional Operations Manager offers a dynamic and rewarding career path, where your expertise will be pivotal in driving success across multiple centres.

Applicants must have a minimum of 3 years experience in the Franchised Automotive Sector within the Aftersales Function .

Why This Role Stands Out:

- Impactful Leadership: Lead and inspire Centre Managers and their teams to achieve industry-leading standards.

- Professional Growth: Engage in continuous development, enhancing your leadership and operational skills.

- Customer-Centric Focus: Shape the customer experience, ensuring satisfaction and loyalty.

- Strategic Influence: Play a crucial role in business growth and profitability.

Key Responsibilities:

- Operational Excellence: Ensure Centre Managers adhere to administrative procedures, conduct regular stock checks, and maintain accurate stock profiles. Oversee routine monthly reports and ensure timely submission to Head Office.

- Team Leadership: Recruit, retain, and motivate a high-performing team. Provide training and performance management to ensure the right people are in the right positions.

- Customer Service: Coach and develop teams to deliver exceptional customer service. Ensure centres are well-resourced, particularly during peak periods, and maintain a professional, welcoming environment.

- Financial Performance: Develop and implement a structured business plan to achieve or exceed financial targets. Drive sales by ensuring effective sales techniques are utilised.

Skills and Experience Required:

- Leadership Experience: Proven track record in managing and developing teams.

- Operational Expertise: Strong understanding of administrative procedures, stock management, and audit processes.

- Customer Focus: Demonstrated ability to enhance customer satisfaction and drive sales.

- Strategic Thinking: Ability to devise and implement business plans and marketing strategies.

- Communication Skills: Excellent verbal and written communication skills, with the ability to confidently explain inspection outcomes to customers.

Join a forward-thinking organisation where your leadership will make a tangible difference. Elevate your career and be part of a team dedicated to operational excellence and customer satisfaction.