Customer Service Advisor Leicester – Global Company £23,000k 8-4 Monday to Friday We are working with a leading industry specialist, who are experts in their field Globally, there’s never been a better time to join the team. Our client is seeking a Customer Service Advisor based in Leicester who’s ready to help to deliver on their clients commitments and to help plan their strategy for the future and leave your fingerprints on the organisation for years to come. Here’s what they have to offer you; Top-class, in-house training to give you the skills, knowledge and tools to deal with a wide range of queries. An insight into a highly technical field, giving you the chance to get your foot in the door with a global company that put you at heart of our business to ensure you’re the best you can be through personal and professional development, hopefully leading to internal moves. What you’ll be involved in: Supporting customers, colleagues and passengers with a range of queries ranging from, but not limited to; technical, contractual, repairs and major breakdowns. Act accordingly - listen to your customer to understand their needs and providing the best solution. Have a “right first time” approach in resolving passenger and customer complaints/issues. React to sudden breakdowns, working with our team of field based engineers and service delivery managers to resolve urgent issues. What you’ll need: Strong communication skills, both verbally and written. Proven experience dealing with a high workload, able to work both proactively and reactively to resolve external complaints. Great customer services skills, weather gained within the hospitality or retail sectors. As long as you can understand, empathies and provide a customer focused journey. Have a “right first time” mentality, looking to go above a beyond to rectify any problems.